Terms and Conditions

01 Our services

We provide expert advisory sessions by video or telephone call. Sessions are available as individual bookings or as a bundle of four sessions. Each session is typically 45 minutes unless otherwise agreed in writing.

Our advisors draw on their own professional experience to give you relevant, practical input. Advice reflects our honest professional opinion at the time it is given.

02 Payment

Payment is due in full before a session takes place. Your booking is not confirmed until payment is received. We accept payment by the methods displayed on our booking page.

For session bundles, the full bundle fee is due at the time of purchase. Individual sessions within the bundle may then be scheduled across the applicable period.

If you are a business client, invoices unpaid after 30 days may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

03 Cancellations and rescheduling

You may reschedule a session at no charge if you give us at least 48 hours' notice before the scheduled start time.

Cancellations or rescheduling requests with less than 48 hours' notice will forfeit that session. No refund or credit will be issued.

If we need to cancel a session for any reason, we will offer you an alternative time or a full refund of the fee for that session.

If you are an individual consumer (not booking on behalf of a business), you also have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights are set out in your booking confirmation.

04 Nature of our advice

Our advice is professional opinion based on the information you share with us. It does not constitute legal, financial, accounting or regulatory advice, and you should seek specialist advice in those areas where needed.

We cannot guarantee that following our recommendations will achieve any particular commercial outcome. Results will depend on factors outside our control, including your team, market conditions and how advice is implemented.

05 Confidentiality

Each party agrees to keep the other's confidential information private and not to share it with third parties without prior written consent. This obligation applies during the engagement and for two years after its end.

Confidential information does not include information that: is or becomes publicly available through no fault of the receiving party; was already known to the receiving party before disclosure; or is required to be disclosed by law or a court order.

06 Our liability

We are not liable for any indirect, consequential, special or punitive loss, including loss of profit, loss of revenue or loss of business opportunity, whether or not we were advised of the possibility of such loss.

Our total liability to you for any claim arising out of or in connection with a session is limited to the fees you paid for that specific session or bundle.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

07 Intellectual property

Any materials, frameworks or written outputs we produce for you during a session are licensed to you for your own internal business use. We retain all underlying intellectual property rights. You may not resell, sublicense or publish our materials without our written consent.

08 Data protection

We process your personal data in accordance with our Privacy Policy and our obligations under UK GDPR and the Data Protection Act 2018. Please read our Privacy Policy for details of how we collect, use and store your data.

09 Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are an individual consumer resident in Scotland or Northern Ireland you may bring proceedings in the courts of your home jurisdiction.

10 Contact

If you have any questions about these terms, please contact us at hello@salesdevelopmentleaders.com.